We are being told our forms have been disabled. Need to speak with someone.

  • collinsbdc
    Asked on January 10, 2017 at 2:10 PM
  • David JotForm Support
    Replied on January 10, 2017 at 3:58 PM

    Your account is currently over its form view limits.  For more information regarding view limits, please see the following:

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    The bulk of your views are coming from your "Subscribe to Our Newsletter" form:

    We are being told our forms have been disabled Screenshot 20

    You can view the analytics for any form:

    https://www.jotform.com/form-analytics/

    If the form is embedded to a web page, each time the page is loaded, the form will also be loaded.  If it is embedded to a high traffic page, this can cause a lot of views. 

    I reset your form views to give you are chance to get things sorted.  Keep in mind, we can only do one reset per account.  Should you go over once again, you would need to upgrade or wait for the month reset in order to restore your forms.