What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are being told our forms have been disabled. Need to speak with someone.

    Asked by collinsbdc on January 10, 2017 at 02:10 PM
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    JotForm Support

    Answered by david on January 10, 2017 at 03:58 PM

    Your account is currently over its form view limits.  For more information regarding view limits, please see the following:


    The bulk of your views are coming from your "Subscribe to Our Newsletter" form:

    You can view the analytics for any form:


    If the form is embedded to a web page, each time the page is loaded, the form will also be loaded.  If it is embedded to a high traffic page, this can cause a lot of views. 

    I reset your form views to give you are chance to get things sorted.  Keep in mind, we can only do one reset per account.  Should you go over once again, you would need to upgrade or wait for the month reset in order to restore your forms.