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    Having trouble getting my Form Calculation Widget to work

    Asked by KellyAngelovic on January 10, 2017 at 03:14 PM


    I have a stationery company line and I use my Jotform for my wholesale customers who like to order online. I am having trouble getting my Form Calculation Wizard to work. Can you help? There are four different sections in my shop: greeting cards, notecards, thank you notes and matted prints. I have it set up to calculate a sub-total for each section, and then a final amount at the bottom. 

    I had this working over the summer, but just revisited everything and none of the calculations are showing up. Can you help? 

    Thank you so much (in advance)!! 


    Kelly Angelovic

    Page URL:

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    JotForm Support

    Answered by jonathan on January 10, 2017 at 05:29 PM

    I test your form https://www.jotform.com/62094467210149 and I was able to see the issue about the calculation not being triggered on the form.

    Allow me more time to investigate the cause of problem. I will be back shortly.


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    JotForm Support

    Answered by jonathan on January 10, 2017 at 06:17 PM

    Here's how you can fix the calculation on your form https://www.jotform.com/62094467210149

    For each of the Dropdown quantity option make sure that the Calculation Value were properly filled in with the quantity value.


    User guide: https://www.jotform.com/help/301-How-to-Assign-Calculation-Value

    Make sure the 1st value in Surveying is 0 (for the empty option)

    Here is a video also how I made it work.


    Let us know if you are still not able to make it work.




  • Profile Image

    Answered by KellyAngelovic on January 10, 2017 at 11:45 PM
    Thanks for your response. I added a 0 before the other quantities, but
    still nothing. Other ideas? Thank you!
    Kelly Angelovic ILLUSTRATION + DESIGN
    970 390 6121 :: Kelly@KellyAngelovic.com :: Newsletter

    Jennifer Nelson Artists will be at PRINTSOURCE 10+11 JAN in NYC!
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    JotForm Support

    Answered by seth on January 11, 2017 at 03:26 AM


    As my colleague stated, you need to define your surveying values for calculation field to work.

    However when I tested your form I see that your calculation field has broken. Please delete the formula inside the calculation widget, and re-define it. 

    In summary you need to do two things in general:

    1) You must define surveying filed in the options of drip-downs:

    These values are used by calculation widget in mathematical operations, not the drop-down field options.

    You need to do it for every drop-down menu.

    2) Your calculation filed needs an update. Please delete the formula inside the calculation and enter again:

    You need to do this for every calculation field.

    Also there is a filed that I think should be included on the formula. Please remember to add these fields that are at the top of the each section of your form:


    I hope this answer helps. Please contact us again for any further issue or for help.