What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    hidden field not showing up in body of email, but in PDF attachment

    Asked by Butler2016jform on January 10, 2017 at 03:16 PM

    I need the #case:valetapplication text to show in the body of the emailed form so my filters through Gmail will route it to the proper group distribution list.


    It shows up in the attachment, but not in the body.  


    I've tried moving where the hidden text field is located to higher up on the page (all the way to page one in one test) and it still didn't work.  

    I've included a screen shot of it coming through with the attachment having the info if that helps.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kiran on January 10, 2017 at 05:42 PM

    I have cloned your JotForm to my account and see that the field is displaying normally in the PDF received when tested.

    Did you make any changes to the PDF design? If so, you may try resetting the PDF design from the PDF report customization.

    If you want the hidden fields to be displayed in the email, you may set the option Hide empty fields to No in the Advanced section of the notification.

    Hope this information helps!