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    Merging forms to my paid account as a sub user

    Asked by jpuett on January 10, 2017 at 04:24 PM

    Hi there, Rachel Caldwell at rcaldwell@graceks.org had set up a free account for use. I have since then added her as a sub user under my paid account however, her account on her end is still showing up separate and that it is the free version. Can you help merge her to my account?  We would like her forms to be located under our main account that she created with this email.


    Also, she had created an account under rcaldwell@visitgracechurch.com that needs to be transferred ownership wise over to kkoch@visitgracechurch.com. Kyler Koch is using all of those forms in that account and Rachel no longer needs those. 


    Feel free to call me with questions.


    Jenell Puett


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    JotForm Support

    Answered by EltonCris on January 10, 2017 at 07:16 PM


    I checked the account (rcaldwell@graceks.org) but there were no forms created on this account.

    There are only forms shared by your account (jpuett), which means that the forms are in your account and not on Rachel's account.

    When you share a form to a sub-account, the sub-account's plan will not change in any way. If it's free, it will continue to be on the free plan. However, the forms shared by you will be counted towards your limit (master account's limit) not with the sub-account.

    With regards to your other request, we could not find any account associated with this email rcaldwell@visitgracechurch.

    Please note that we only process form transfer request once the request comes from the form owner.

    Thank you!