What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions: Condition won't work when radio button option contains double quotes

    Asked by booker12 on January 10, 2017 at 04:25 PM

    Hi,

    I have a simple form https://form.jotform.com/33063831075955 with only two conditions:

    Condition #2 works but condition #1 doesn't work. I have tried all browsers so I don't think it's a browser issue. Javascript is also enabled. I have other jotforms where similar hide/show conditions seem to be working fine.

    Can you please check and tell me what's going wrong with this jotform? 

    Thanks

    Page URL:
    https://form.jotform.com/33063831075955

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 10, 2017 at 07:33 PM

    Thanks for reporting.

    I was able to reproduce the problem.

    https://form.jotform.com/70097315826964

    It seems the inch symbol on radio button option is breaking the condition.

    I will forward this to our developers so they can fix this as soon as possible. We'll let you know once this issue is fixed here.

    For now, try changing the inch symbol with just inch, this should work.

    Example: