What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF Editor problems. PDF output problems

    Asked by AlbertLotito on January 10, 2017 at 05:18 PM

    Hi,

    I have been trying to customize this PDF for two days.
    The editor is freaky. 

    I have tried with Firefox and chrome. Same behaviour. 

    If I can not resolve this then I can not sell the customer this solution.

    Thanks.

    Images do not wrap predictably.

    Text boxes swap content. 

    Emailed PDF does not match editor.

    It it easiest to show with a video at this link https://youtu.be/aabguJMucmU

    Page URL:
    https://form.jotform.com/70083750188155

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    JotForm Support

    Answered by jonathan on January 10, 2017 at 09:48 PM

    We apologize for any inconvenience caused. 

    Unfortunately the submission report PDF Designer is still in beta version. The possibility is high that the editor will fail and become buggy at some point the more times it is used.

    It can break the PDF report and will fail to work. Since there is no undo option after the report had been saved, the only option to restore the working version is to reset the report to the default template. Resetting will remove all the customization done on the report.

    We recommend doing customization on the PDF report as minimal as possible. 

    If you can share to us the layout design you wanted the PDF report to be, we will be glad to provide you assistance in accomplishing the needed report design.

     

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    Answered by AlbertLotito on January 11, 2017 at 10:29 AM

    Thank you for your straight forward response. It is refreshing to get an honest answer with an offer of help.

    I will, this morning, send you a sample of what I need. It is not complex.

    In the mean time: what is actually used "behind the scenes". Is it a PDF Form like I would create in Livecycle Designer? If yes: could I send you a PDF form with the correct fields?

    IF no: could you share the specification for the markup language so that and advanced user could do the mark up manually and 'import it' in an 'advanced' mode?

    I will send the sample shortly.

    Best Regards, 

    Albert 

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    Answered by AlbertLotito on January 11, 2017 at 10:50 AM

    Hi,

    Here is a sample of what I need: this is designed in the PDF editor.

    As you can see it is not overly complex.

    I would be glad to send a PDF form of the same if you like.

    BG,
    Albert.

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    JotForm Support

    Answered by ashwin_d on January 11, 2017 at 12:50 PM

    Hello,

    I did check the screenshot you have shared. Do you mean to say that you just want to change the text format of two rows to bold and increase the font size of 3rd row? Is there any other changes you would like? Please confirm and we will try and make the changes in the submission PDF editor.

    We will wait for your response.

    Thank you!

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    Answered by AlbertLotito on January 11, 2017 at 01:19 PM

    Ashwin,

    The PDF emailed to me looks like this (and when I reopen the custom PDF in the editor the fields at the top are swapped around)

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    JotForm Support

    Answered by jonathan on January 11, 2017 at 05:32 PM

    I was able to see the problem with the PDF report as well.

     

    Allow me time to try and create one that matches your requirement base on this screenshot

     

    We will update you here once available.

     

  • Profile Image

    Answered by lavenderleigh on March 01, 2017 at 05:21 PM

    I have the same issue. The editor looks correct but depending on what fields are filled out my customers get a different output every time! Let me know if I should create a new thread.
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    JotForm Support

    Answered by jonathan on March 01, 2017 at 07:02 PM

    @lavenderleigh

    I created the new thread here https://www.jotform.com/answers/1079790 

    Provide more details about the issue using the new thread.

    We will attend to it shortly.