Two of my forms are not redirecting after submit

  • Profile Image
    shaunspirit
    Asked on January 10, 2017 at 05:28 PM

    I have three forms which were redirecting to  specific 'Thank you' pages - two of them have stopped doing this and displaying a message (which I assume must have been set) in JotForm.

    I have spent ages trying to resolve this - can you advise please.

    'Get a Quote - Simplified form'

    is housed in this page: http://www.darglow.co.uk/Get-a-quote-overview/Get-a-Quote-simple/

    and it should redirect to this page: http://www.darglow.co.uk/Get-a-quote-overview/Get-a-Quote-simple/Thank-You-Simplified-Quote/

     

    'Get a Quote - Technical form'

    is housed in this page: http://www.darglow.co.uk/Get-a-quote-overview/get-a-quote-tech/

    and should redirect to this page: http://www.darglow.co.uk/Get-a-quote-overview/get-a-quote-tech/Thank-You-Technical-Quote/

    I have attached a screenshot of what is now displayed after submission of the 'simple quote' form.

     

    There is a third form which works perfectly (please do not edit):

    Contact Darglow: is housed on this page: http://www.darglow.co.uk/Contact/

    and redirects to this page: http://www.darglow.co.uk/Contact/Thank-You-Contact/

     

    Please can you advise why the other two forms are no longerworking please.

    ALSO, the two 'Thank you' pages which get redirected to by the two forms (when the redirect was working) manifested another issue. We have google adwords tracking code enabled for both pages and the tracking code was not working.

    (this was my main issue to resolve - until the redirects ceased working!!)

    However, It IS working on the 'Contact' Thank you page.

     

    Thanks in urgent anticipation.

  • Profile Image
    jonathan
    Answered on January 10, 2017 at 10:13 PM

    I reviewed the 2 forms menioned and I was able to identify the reason why the forms were not redirecting to a custom URL thank you page the way you wanted them to be.

    https://www.jotformeu.com/form/30804544997363

    https://www.jotformeu.com/form/30092929263355

    Both forms have condition logic rule that overpower the redirection URL you have setup in the form's Thank You section.

    This condition rule...

     

    The condition rule instruct the form upon submission to show a "Custom Thank You Message" IF the Full Name is filled

    But the Full Name field is *required -- which means it will always be filled no matter how to be able to submit the form.

    Because of this condition rule, the Thank You redirect to URL settings you have setup will never be satisfied.

    --

    If you want redirection to different URL base on condition rule, I suggest you review this user guide : Change-Thank-you-URL-Based-on-a-Condition

    Hope this help. Let us know if you need further assistance.

     

  • Profile Image
    jonathan
    Answered on January 10, 2017 at 10:16 PM

    OR you can also make the Full Name field not *required.

    This means that it can be empty and the condition rule will not be fulfilled which will then triger the Thank You redirect URL instead upon form submission.

    Thanks.

  • Profile Image
    shaunspirit
    Answered on January 11, 2017 at 04:12 PM

    Hello Jonathan,

     
    Thank you for both your emails. I’m sorry it has taken me so long to be able to check them and respond!
    I will look at rectifying the forms one way or the other - it sounds as if this will sort it (event though the forms were working before???).
     
    I’ll report back…
     
    Thanks very much again :-) 
  • Profile Image
    shaunspirit
    Answered on January 11, 2017 at 04:45 PM

    Hello Jonathan,
    Thank you for both your emails. I’m sorry it has taken me so long to be able to check them and respond!
    I will look at rectifying the forms one way or the other - it sounds as if this will sort it (event though the forms were working before???).
    I’ll report back…
    Thanks very much again :-)
    Kind regards,
    Shaun Forward
    ………………………………………………………………………………………………………………………………………
    Shaun Forward
    Spirit Design Works
    Unit 2, Gordon Road South, Poole, BH12 1EF
    Mobile: 07516 406163
    Web: www.spiritdesignworks.co.uk
    Skype: shaunspirit
    All ideas and information contained within this email are intended for the named recipient only and are strictly © Shaun Forward Spirit Design Works 2016.
    ...
  • Profile Image
    shaunspirit
    Answered on January 11, 2017 at 05:52 PM

    Jonathan,

     

    Thanks again for your advise. I have removed all 'required. fields. and deleted the 'Conditions' from both forms.

    GOOD NEWS - they both work and redirect to the intended Thank yoU pages.

     

    BAD NEWS - the 'simplified' form seems to not load into the website after being submitted once.

    https://www.darglow.co.uk/Get-a-quote-overview/Get-a-Quote-simple/

    I have tried it on several devices and found this to happen. I have amended a couple of areas in the form  Preferences - (Form Status: making it enabled' and 'Continue forms later').

     

    But this has not remedied it.

     

    Can you advise please? Thanks.

  • Profile Image
    EltonCris
    Answered on January 12, 2017 at 12:06 AM

    Hello,

    It seems the website you've provided does not support HTTPS. I am getting security error.

    Anyway, I changed it to HTTP and I am able to see the embedded form. It is active and working fine.

    Let us know if the issue persists on your side.