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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not mobile responsive?

    Asked by art_crate on January 10, 2017 at 09:53 PM

    Hello,

    I have selected responsive in the designer.


    Some of the fields on my form are not responsive.

     

    https://form.jotform.com/70091287457966

     

    Can someone please help? 

    Thanks!

    Page URL:
    https://form.jotform.com/70091287457966

  • Profile Image

    Answered by Ian on January 11, 2017 at 12:38 AM

    Mobile Responsive widget should fix the issue :

    Let us know if you have more questions regarding the same.

  • Profile Image

    Answered by art_crate on January 12, 2017 at 12:44 AM

    Ian,

     

    Thank you so much, that solved a few of the questions on my survey. However, some of the Image checkmark fields are not responsive.

    Can you run through the form to see the issues, or would you like me to supply you with screenshots?

     

    Thanks!

  • Profile Image
    JotForm Support

    Answered by Charlie on January 12, 2017 at 04:16 AM

    Hi, 

    Could you share us some screenshots of check boxes that are not responsive on your end?

    So far I checked the form and images seem to adjust appropriately. Here's a screencast of it:

     

    We also have another guide here regarding making your form responsive: https://www.jotform.com/help/322-How-to-make-mobile-friendly-forms-on-JotForm. That should also help you further.

    Let us know if you need more assistance.

  • Profile Image

    Answered by art_crate on January 12, 2017 at 05:32 AM

    Hi Charlie,

    Thank you for taking the time to review my question.

     

    it appears that question 2 is pushing off the screen to the right. There are 8 options. (The title and subtext are centered).

    Same issue with questions 7 and 8.

    please let me know if that clarifies things. I can submit screenshots tomorrow.

     

    best,

    chris 

     

  • Profile Image
    JotForm Support

    Answered by amy on January 12, 2017 at 07:08 AM

    Hi Chris, 

    I checked your form and replicated your issue with your question 2, 7 and 8. It's because of the enabled "spread to columns" option.

    When you disable this option, these fields will be responsive.

    Please go to your checkbox settings and disable this option.

    The result should be like this:

    I hope it helps.

    If you need further assistance, we'd be glad to help you.

    Kindest Regards.

  • Profile Image

    Answered by art_crate on January 12, 2017 at 06:01 PM

    Thanks Amy!

     

    That did the trick!