What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not access forms that were accessible

    Asked by EdgenuityMath on January 10, 2017 at 11:35 PM

    There were several forms that I had been approved to keep since I had them prior to the upgrading thing occuring. I went in and I was organizing them and a few I turned off just until i made changes and now i can not turn them back on.  These were already forms that I was told i could keep since I had them so long and they were in place prior to the change. I even tried to delete some. I really just need some for reference or to disply work that I have created even if I dont use them. especially the math libs one. 

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    JotForm Support

    Answered by candy on January 11, 2017 at 02:59 AM


    As I have checked your account, I have seen that you have 16 forms in your account despite being a Free plan. As you said, you are allowed to keep them in your account as they're grandfathered.

    However, you are not allowed to enable that forms again as you are a free user. You need to upgrade your account or delete the forms until 5 left in order to make them work again.

    Thank you.