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The account named "jpk" is in DORMANT mode, currently. However, as I have checked there is no account related to the email "firstname.lastname@example.org" that you opened this thread.
So, could you please give us further detailed information related to your account such as account name, account email or a form URL inside the account in order to let us assist better.
Thanks in advance.
I have checked and I have seen that your account name is "jpksldnlpbackup2".
I have seen that your account has been auto-suspended by our automatic phishing detection system because of your form named "KAJI SELIDIK"(form ID:70098385953468).
You are not allowed to receive any password information as you can see the screenshot below:
I have seen that while I was checking your form, you have changed the field name as "NAME" as the following screenshot:
That's acceptable. I re-activated your account.
Thank you for your understanding.