What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    We are not receiving emails of applications

    Asked by SnowmanNO on January 11, 2017 at 03:43 AM

    Jotform is not sending out emails as it should. When people fill out the application, we do not receive an email with the application. 

    I have deleted recipients, and set them up again.

    Tested the email-service, but no emails received.

    Do you know whats going on?

    Kind Regards

    Dag E.

    Page URL:
    https://eu.jotform.com//?formID=62993020145957

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    JotForm Support

    Answered by Ian on January 11, 2017 at 06:10 AM

    If  your notifications are not coming through, your email address might be on our bounce list. You can remove yourself by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as "old", "rejected" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    Hope this helps.

    Let us know if you have more questions regarding the same