What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is support taking so long to respond?

    Asked by charitychallenge on January 11, 2017 at 05:22 AM

    I have been waiting over 3 hours for an urgent response to Jotform not working for me.  Can someone please urgently at least respond and acknowledge?

    I had a commercial deadline to complete a form today, but started hitting problems shortly before the deadline.

    Please see my early support request.


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    JotForm Support

    Answered by Chriistian on January 11, 2017 at 07:41 AM

    Sorry for the inconvenience this has caused you. We do have a lot of support thread as of the moment that is on queue which is the reason why there is a delay on answering on your thread. I checked the latest thread that you have created (https://www.jotform.com/answers/1031378) and the thread is now being handled by one of my colleagues. We truly are sorry about this delay. We are trying our best to answer all of the questions/concerns of our customers much faster.


    Thank you for your consideration.