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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can your terms & conditions widget do a pop-up instead of a new browser window?

    Asked by bdonner on January 11, 2017 at 05:49 AM

    Hi, the terms and conditions widget opens up the terms&conditions in a new windows. This works very badly on tablet devices, where our customers are not able to close the new window in any good way. The window needs to be a popup-window with a very visible Close window-button or X.  What should we do to get this?

     

    Thanks, 

     

    Benjamin

    Page URL:
    https://form.jotformeu.com/70042434658353

  • Profile Image
    JotForm Support

    Answered by liyam on January 11, 2017 at 08:07 AM

    Hello Benjamin,

    Unfortunately it would not be possible to modify the widget to run a pop-up window. Instead, I would recommend to use a different widget such as short scrollable terms widget.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by bdonner on January 11, 2017 at 09:45 AM
    Hi, thank you for the advice. However, I have a problem with the scrollable terms widget. The black terms&conditions text is not readable on the black background. Using css ( color: #FFFFFF; ) makes the label white, but does not affect the terms&conditions text. Is there a solution for this?

    Thanks,
    Benjamin

    Aavameri | Benjamin Donner | +358 50 569 7088 | info@aavameri.fi
    Sea Kayaking Courses, Expeditions, Rental and Shop | Turku, Finnish Archipelago Sea and World
    An ISKGA *****, Quality 1000, Pan Parks certified, Archipelago National Park and Leave No Trace Partner
    www.aavameri.fi www.SeaKayaking.fi www.facebook.com/aavameri.fi www.flickr.com/photos/aavameri
    See us and rate us on TripAdvisor!

    Från: JotForm [mailto:noreply@jotform.com]
    Skickat: onsdag 11 januari 2017 15:07
    Till: benjamin@aavameri.fi
    Ämne: Re: terms & conditions

    A new response has been received:

    Answered by liyam
    Hello Benjamin,
    Unfortunately it would not be possible to modify the widget to run a pop-up window. Instead, I would recommend to use a different widget such as short scrollable terms widget .
    If you have questions, please let us know.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1484140042
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on January 11, 2017 at 11:38 AM

    Hello Benjamin,

    You can add this CSS code into your widget:

    .scrollable {
       color: #fff;
    }

    This is how it looks like when the code is inserted in the widget:

     

    We can also change the background of the scrollable content of the widget if you wish such as using this CSS code:

    .scrollable {
    color: #000;
    background-color: #ccccff;
    }

    In which the widget on your form will look like this:

    If you need assistance or if you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by bdonner on January 12, 2017 at 10:45 AM
    Hi, thank you for the help! I now got one more problem: No matter what I do to the form, the live form do not change. Just as there would be a cached copy somewhere, but it is not on my computer (I try different browsers and have cleared my cache).

    Benjamin

    Aavameri | Benjamin Donner | +358 50 569 7088 | info@aavameri.fi
    Sea Kayaking Courses, Expeditions, Rental and Shop | Turku, Finnish Archipelago Sea and World
    An ISKGA *****, Quality 1000, Pan Parks certified, Archipelago National Park and Leave No Trace Partner
    www.aavameri.fi www.SeaKayaking.fi www.facebook.com/aavameri.fi www.flickr.com/photos/aavameri
    See us and rate us on TripAdvisor!

    Från: JotForm [mailto:noreply@jotform.com]
    Skickat: onsdag 11 januari 2017 18:39
    Till: benjamin@aavameri.fi
    Ämne: Re: Can your terms & conditions widget do a pop-up instead of a new browser window?

    A new response has been received:

    Answered by liyam
    Hello Benjamin,
    You can add this CSS code into your widget:
    .scrollable {
    color: #fff;
    }
    This is how it looks like when the code is inserted in the widget:


    We can also change the background of the scrollable content of the widget if you wish such as using this CSS code:
    .scrollable {
    color: #000;
    background-color: #ccccff;
    }
    In which the widget on your form will look like this:

    If you need assistance or if you have questions, please let us know.
    Thanks.
    View this thread on browser » Unsubscribe Thread
    1484152730
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on January 12, 2017 at 11:54 AM

    Hello Benjamin, 

    You can clear your form's cache and try reloading again the form. Please check this guide for the steps: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

    For now, I have cleared it for you.

    If the problem persists, please let us know.

     

  • Profile Image

    Answered by bdonner on January 12, 2017 at 12:45 PM
    OK thanks!
    Ben

    Aavameri | Benjamin Donner | +358 50 569 7088 | info@aavameri.fi
    Sea Kayaking Courses, Expeditions, Rental and Shop | Turku, Finnish Archipelago Sea and World
    An ISKGA *****, Quality 1000, Pan Parks certified, Archipelago National Park and Leave No Trace Partner
    www.aavameri.fi www.SeaKayaking.fi www.facebook.com/aavameri.fi www.flickr.com/photos/aavameri
    See us and rate us on TripAdvisor!

    Från: JotForm [mailto:noreply@jotform.com]
    Skickat: torsdag 12 januari 2017 18:55
    Till: benjamin@aavameri.fi
    Ämne: Re: Can your terms & conditions widget do a pop-up instead of a new browser window?

    A new response has been received:

    Answered by liyam
    Hello Benjamin,
    You can clear your form's cache and try reloading again the form. Please check this guide for the steps: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache
    For now, I have cleared it for you.
    If the problem persists, please let us know.

    View this thread on browser » Unsubscribe Thread
    1484240077
    ...