What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't open my form in the builder.

    Asked by ellecharig on January 11, 2017 at 06:11 AM

    Hey, it crashed when I was building the form and now I can't get anything on the form to load. Can you correct it please?



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    JotForm Support

    Answered by seth on January 11, 2017 at 08:20 AM


    I checked your form as published and in the builder. It is working properly.

    The reason why you can't open the form may be related to your caches. I cleared your form caches and I think now you can able to continue where you left. Please if the issue persists try cleaning your browser cache. Here is a guide about it. Please do not delete your passwords or other necessary information for yourself during the cache cleaning:

    For Chrome: https://support.google.com/accounts/answer/32050?hl=en

    For Firefox: https://kb.iu.edu/d/ahic

    I hope this answer helps. Please don't hesitate to contact us for your further queries.


    All the best!