I can't open my form in the builder.

  • Profile Image
    ellecharig
    Asked on January 11, 2017 at 06:11 AM

    Hey, it crashed when I was building the form and now I can't get anything on the form to load. Can you correct it please?

     

    Thanks

  • Profile Image
    seth
    Answered on January 11, 2017 at 08:20 AM

    Hello,

    I checked your form as published and in the builder. It is working properly.

    The reason why you can't open the form may be related to your caches. I cleared your form caches and I think now you can able to continue where you left. Please if the issue persists try cleaning your browser cache. Here is a guide about it. Please do not delete your passwords or other necessary information for yourself during the cache cleaning:

    For Chrome: https://support.google.com/accounts/answer/32050?hl=en

    For Firefox: https://kb.iu.edu/d/ahic

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!