What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    can't locate login information - form is over quota, losing potential business!

    Asked by Kim Bugiel on May 29, 2012 at 10:17 AM

    Can you help please?

    We are getting Form Over Quota, and never even knew there was a quota.  Can't locate login information but this is the form address:  http://form.jotform.com/jsform/12152843180

     

     

    Thank you! 

    Kim Bugiel

    262-786-0050

     

    Page URL:
    http://www.pro-bark.com/contact.html

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    JotForm Support

    Answered by Goldo on May 29, 2012 at 12:17 PM

    Hi Kim,

    That form is under a Guest Account which is set to receive only 20 submissions a month. I would advise you to sign up for a Free account which would increase the submission limit to a 100 normal submissions a month.

    Just make sure to use the same email address, so that forms created from the guest account will automatically be transferred over to the newly created account.

    If you need assistance let us know.

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    Answered by on May 29, 2012 at 03:16 PM

    As I wrote in my post, we cannot locate the login information, so I don't know which email address was used to create it from the original guest account.

     

    Can you provide the email address  that was used for that form?

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    JotForm Support

    Answered by Goldo on May 29, 2012 at 03:29 PM

    I can move the form to your newly created account. So, let me know your username.

    Sign up for a free account here.

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    Answered by on May 29, 2012 at 03:33 PM

    kbugiel is the username i just created.  Thank you for your help!

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    JotForm Support

    Answered by Goldo on May 29, 2012 at 03:37 PM

    I have successfully move it over to kbugiel. You should be able to see the form by now.