What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submit button stuck at Please wait when form is embedded on a Wordpress site

    Asked by kandmwedding2017 on January 11, 2017 at 08:11 AM
    When I try and submit the form, it just sits on 'please wait...' http://wordpress.kristymh.com/rsvp/

    The test email worked

  • Profile Image
    JotForm Support

    Answered by Boris on January 11, 2017 at 10:28 AM

    This issue is due to a security feature of your Wordpress based website. You can also confirm the same by simply submitting your form when you open it through its direct link:

    https://form.jotform.co/form/70100473219849

    Your website is set to sandbox iframes it is loading, and the permissions for the embedded form are simply insufficient to allow it to submit data. Its sandbox allows only execution of scripts:

    sandbox="allow-scripts"

    At the very least, your form needs permissions to run scripts, act as a form, and submit data to our servers by redirecting away from your site:

    sandbox="allow-scripts allow-forms allow-top-navigation"

    You can read more about sandboxing iframes on the following page:

    https://www.html5rocks.com/en/tutorials/security/sandboxed-iframes/

    In order to resolve the issue with your website preventing the form from running, please remove your currently embedded form, and then try re-embedding it with our recommended iFrame embed codes instead:

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Please try it out, and let us know whether this resolves the issues you were having. Thank you.

  • Profile Image

    Answered by kandmwedding2017 on January 17, 2017 at 04:17 AM

    Thank you very much for your help, the form is now working :)