Submit button stuck at Please wait when form is embedded on a Wordpress site

  • Profile Image
    Asked on January 11, 2017 at 08:11 AM
    When I try and submit the form, it just sits on 'please wait...'

    The test email worked

  • Profile Image
    Answered on January 11, 2017 at 10:28 AM

    This issue is due to a security feature of your Wordpress based website. You can also confirm the same by simply submitting your form when you open it through its direct link:

    Your website is set to sandbox iframes it is loading, and the permissions for the embedded form are simply insufficient to allow it to submit data. Its sandbox allows only execution of scripts:


    At the very least, your form needs permissions to run scripts, act as a form, and submit data to our servers by redirecting away from your site:

    sandbox="allow-scripts allow-forms allow-top-navigation"

    You can read more about sandboxing iframes on the following page:

    In order to resolve the issue with your website preventing the form from running, please remove your currently embedded form, and then try re-embedding it with our recommended iFrame embed codes instead:

    Please try it out, and let us know whether this resolves the issues you were having. Thank you.

  • Profile Image
    Answered on January 17, 2017 at 04:17 AM

    Thank you very much for your help, the form is now working :)