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    Showing empty fields in Email Notification

    Asked by Schriek on January 11, 2017 at 08:39 AM

    Good day, i changed the layout of the notification email to show all the fields and answers below each other with a space after each line on the following form:

    https://www.jotform.com/?formID=21844315087555

    This works wonderfully for us now except for one thing - the email now shows the empty fields.

     

    The setting under the "Advanced" tab to hide empty fields is marked, but it does not hide the empty fields. Is there something i can do to fix this?

    Screenshot
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    JotForm Support

    Answered by Jan on January 11, 2017 at 10:49 AM

    I was able to replicate the issue on a cloned form. This can be fixed by recreating the email notification. Please delete the current notification and create a new one.

    Here's how it should look like:

    Related guides:
    https://www.jotform.com/help/25-Setting-Up-Email-Notifications
    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    Hope that helps. Thank you.