- dtcsoundboothAsked on January 11, 2017 at 09:24 AM
when i try to save a pdf layout, it just says saving and wont finish saving. ive left it for hours, i am using google chrome but this was reproduced on internet explorer.
- JotForm SupportKevin_GAnswered on January 11, 2017 at 11:58 AM
I have tried to save the PDF custom report of your form and it worked on my end.
I tested twice and it worked fine, what I would suggest you is to try to customize your report in a different web browser, if possible try with a different computer and network since it may be that something is blocking the JotForm resources that help to make this work.
If this still persists, please check the web console to find if there is an error, these keyboard shortcuts will help you to get it.
Mac: Command + Option + J
Windows: Control + Shift + J
This guide will help you to upload the screenshot on your next reply: http://www.jotform.com/answers/277033-How-to-add-screenshots-images-to-questions-in-support-forum
- dtcsoundboothAnswered on January 11, 2017 at 12:13 PM
Failed to load resource: the server responded with a status of 504 () is the text, i get. i eill try it on another computer and see if that works
- JotForm SupportKevin_GAnswered on January 11, 2017 at 01:31 PM
That error means indeed that some resources were not properly loaded, loading the JotForm website through the HTTPS link https://www.jotform.com/ should help you to properly save the changes on your report.
Do let us know if it works on another computer or internet connection.
- dtcsoundboothAnswered on January 12, 2017 at 09:12 AM
having the same problem on multiple networks, operating systems, and browsers. i have tried windows 7,10, mac os, safari, internet explorer, and chrome. also at the bottom of the form, the text looks like it goes off the background, not sure if this is part of the problem?
- dtcsoundboothAnswered on January 12, 2017 at 09:13 AM
more errors this time
- KadeJMAnswered on January 12, 2017 at 10:55 AM
We appreciate the update about that along with the screenshot of the errors and we do sincerely apologize about this issue.
Please allow us some additional time to investigate this issue more in-depth for you and we'll respond to you again as soon as possible.
- KadeJMAnswered on January 12, 2017 at 11:12 AM
Unfortunately, so far during my investigation it seems I am unable to replicate the issue or any errors on my end in the latest version of Windows 10, Mac and also Chrome and Safari.
What version of Chrome, Safari, and IE are you using? Is it a pretty recent version?
When you get these problems what exactly are you doing when they are occur?
Would it be possible for you to tell us more about what you are doing at that time?
Or is it when you open the form to start customizing the pdf?
- dtcsoundboothAnswered on January 16, 2017 at 09:39 AM
i was using the most recent versions of everything, however i reset the form and the changes saved for a while and now it is broken again. is there a limit on how many changes you can make?
- dtcsoundboothAnswered on January 16, 2017 at 09:40 AM
what i was doing was moving fields, and resizing things so that it makes sense to us when we print it out as a pdf
- dtcsoundboothAnswered on January 16, 2017 at 10:25 AM
everything is set on it but I seem to be missing 3 fields and it wont let me add them.
- BorisAnswered on January 16, 2017 at 11:59 AM
I have cloned your form into my account for testing, and the option for adding fields to the customized PDF report seems to be working fine here.
Can you please let us know which fields you are trying to add when it is not working on your end, so that we can try replicating it and see whether there is any issue in the system that might be causing it?
From our tests so far, the PDF customization seems to be working fine here.
Without being able to reproduce the issue, it might be related to your browsing session. I would recommend closing your current browser tab where the PDF layout is being customized, then re-opening the PDF designer in a different browser tab instead. Once the PDF design is freshly loaded again in that new tab, try adding your desired fields by using the Add Field button.
Please let us know if you need further assistance.