What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't remember my old password, which is why I am trying to change it.

    Asked by Caroline66 on January 11, 2017 at 09:45 AM
  • Profile Image
    JotForm Support

    Answered by Ian on January 11, 2017 at 09:49 AM

    Please follow the steps below: 

    1. Open the login page: https://www.jotform.com/login

    2. Click the "Forgot Password?" text.

    3. Type your username or your account email address and click the Send Reset Instructions button:

    4. You will receive an email to your account email address. You should follow the reset instructions in that email in order to set a new password.

    Please try and if you need further assistance, let us know.