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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are no longer receiving our email notifications

    Asked by Diane Black  on January 11, 2017 at 09:53 AM

    Since we renewed- the link is not sending the information to our email from our website.

    Page URL:
    www.willowcrestapts.

  • Profile Image
    JotForm Support

    Answered by david on January 11, 2017 at 11:59 AM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

  • Profile Image

    Answered by willowcrestapts on January 11, 2017 at 12:45 PM
    I tried another test from our website and it didn’t come thru.
    Diane Black, CAM; CAPS
    Willow Crest Apartments
    2600 Nonesuch Road
    Abilene, Texas 79606
    (325) 692-9881
    (325) 692-1329 fax
    willowcrest@sbcglobal.net
    ...
  • Profile Image
    JotForm Support

    Answered by david on January 11, 2017 at 02:01 PM

    It looks like the emails were rejected once again and the address was placed back on our bounce list. 

    I would recommend, if possible, switching to a free Gmail address as SBC tends to be quite strict with filtering.  If emails are blocked consistently, your address will consistently be placed on the bounce list.

    Alternately, you can send your notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    When notifications are sent from your own address instead of ours, filtering should no longer be an issue.