What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my form is not submitting?

    Asked by ViaVarnell on January 11, 2017 at 09:58 AM

    Hello.  All of a sudden, my form is not longer collecting and or storing data. When a form is submitted, the Thank You, you form has been submitted message appears, but nothing is stored. I have checked and the integration with Google sheets is still connected.

    This form is used for production purposes and I need to find a solution asap.

    Thank you for your assistance.

    Via 404-609-6346

    Page URL:
    https://form.jotform.com/62224204963956

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 11, 2017 at 12:32 PM

    I cloned and tested your form with Spreadsheet integration and I couldn't replicate this problem. Could you please test and let us know if the issue persists?

    If you're still experiencing this issue, please share your Spreadsheet to our Support email: jotformsupport@gmail.com

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by ViaVarnell on January 11, 2017 at 01:46 PM
    Still no confirmation page or email to notify of a submission.
    Please advise.
    Thanks
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on January 11, 2017 at 05:19 PM

    I checked the email associated with your form and I found out that it ended in the Bounce list and the reason is below: 

    Reason(s) : smtp; 550-5.7.1 The user or domain that you are sending to

    I removed it from the Bounce list so you should be able to receive the submissions now.

    But I wasn't able to check if your submissions went to Spreadsheet. 

    Please check now and let us know if it works for you.

    Thank you!

  • Profile Image

    Answered by ViaVarnell on January 12, 2017 at 09:45 AM
    Thank you very much!
    ...