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Why my form is not submitting?Asked by ViaVarnell on January 11, 2017 at 09:58 AM
Hello. All of a sudden, my form is not longer collecting and or storing data. When a form is submitted, the Thank You, you form has been submitted message appears, but nothing is stored. I have checked and the integration with Google sheets is still connected.
This form is used for production purposes and I need to find a solution asap.
Thank you for your assistance.
I cloned and tested your form with Spreadsheet integration and I couldn't replicate this problem. Could you please test and let us know if the issue persists?
If you're still experiencing this issue, please share your Spreadsheet to our Support email: firstname.lastname@example.org
We'll wait for your response.
Still no confirmation page or email to notify of a submission.
I checked the email associated with your form and I found out that it ended in the Bounce list and the reason is below:Reason(s) : smtp; 550-5.7.1 The user or domain that you are sending to
I removed it from the Bounce list so you should be able to receive the submissions now.
But I wasn't able to check if your submissions went to Spreadsheet.
Please check now and let us know if it works for you.
Thank you very much!