Why my form is not submitting?

  • Profile Image
    ViaVarnell
    Asked on January 11, 2017 at 09:58 AM

    Hello.  All of a sudden, my form is not longer collecting and or storing data. When a form is submitted, the Thank You, you form has been submitted message appears, but nothing is stored. I have checked and the integration with Google sheets is still connected.

    This form is used for production purposes and I need to find a solution asap.

    Thank you for your assistance.

    Via 404-609-6346

  • Profile Image
    Nik_C
    Answered on January 11, 2017 at 12:32 PM

    I cloned and tested your form with Spreadsheet integration and I couldn't replicate this problem. Could you please test and let us know if the issue persists?

    If you're still experiencing this issue, please share your Spreadsheet to our Support email: jotformsupport@gmail.com

    We'll wait for your response.

    Thank you!

  • Profile Image
    ViaVarnell
    Answered on January 11, 2017 at 01:46 PM
    Still no confirmation page or email to notify of a submission.
    Please advise.
    Thanks
    ...
  • Profile Image
    Nik_C
    Answered on January 11, 2017 at 05:19 PM

    I checked the email associated with your form and I found out that it ended in the Bounce list and the reason is below: 

    Reason(s) : smtp; 550-5.7.1 The user or domain that you are sending to

    I removed it from the Bounce list so you should be able to receive the submissions now.

    But I wasn't able to check if your submissions went to Spreadsheet. 

    Please check now and let us know if it works for you.

    Thank you!

  • Profile Image
    ViaVarnell
    Answered on January 12, 2017 at 09:45 AM
    Thank you very much!
    ...