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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not all the files uploaded to our form are appearing in dropbox

    Asked by ncem on January 11, 2017 at 11:53 AM


    We have a form set up named Young Artists Comp Application 2017 to collect images, doc files and pdfs which has just been filled in for the first time but only the pdf (ENSEMBLE AGAMEMNON.pdf) has appeared in our dropbox. I have checked that the Dropbox app has been integrated ok and it says it has been authenticated successfully. Is there something we are doing wrong or is there an issue. We would be very grateful for your help.


    Many Thanks


    David Grant



    Page URL:

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    JotForm Support

    Answered by Mike on January 11, 2017 at 01:42 PM

    Thank you for contacting us.

    The form is supposed to forward uploads to your Dropbox along with the submission PDF file.

    Are you facing the issue with a single or multiple submissions?