What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Submissions: Multiple submissions with missing data.

    Asked by ophoslyon on January 11, 2017 at 12:15 PM

    Hello,

    I have a problem: since a few days some of the columns of my submissions appear empty as if the answer on these questions had been cleaned for all submissions, but they still appear in my Google Sheets export.

    Can you help get the answers back?

    I am currently using this to update my members info by sending them the edit link so it is a bit urgent.

    Thank you very much!

    Ophelie

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    JotForm Support

    Answered by Kevin_G on January 11, 2017 at 02:25 PM

    I have checked your account and found what you're referring to, I have checked the email log for one of the submissions that shows empty fields and found there were indeed filled fields. 

    I will report this to our second level so our developers will investigate and resolve the problem, we will let you know as soon as we get updates regarding this. 

     

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    Answered by ophoslyon on January 16, 2017 at 09:40 AM

    Hello,

    Thank you for your help. I am sorry to "urge" you but it is very inconvenient to be in this situation, do you have any update?

    Thanks again,

    Ophelie

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    JotForm Support

    Answered by Boris on January 16, 2017 at 11:06 AM

    I'm afraid we do not have any updates from our developers yet, Ophelie, but I do see that the issue is assigned to one of the developers with important priority.

    For now, we can recommend checking the missing data in your email history logs, or in your Google Spreadsheet. We will update you here when there are any news about the status of this issue. Thank you.