What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why won't my email address and/or username come up anymore?

    Asked by Lindsay Enita  on January 11, 2017 at 12:59 PM

    When I tried to log in with my usual login information, it does not recognize it. I have made several jot forms and need to get to them right away. I have not done anything differently since the last time I logged in. However, I can no longer use what I thought was the same information. Here is one of my older jotforms  -- https://form.jotform.com/61445961081153 Here is another one -- https://form.jotform.com/60814233255147 I have the password but not the username. You can contact me at the given email address or at 805-588-1342. I look forward to hearing from you soon. 


    Thanks in advance, 


    Lindsay Enita McGhee

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    JotForm Support

    Answered by Welvin on January 11, 2017 at 04:48 PM

    All forms were created in the account LEnita1 (lindsay.enita@yahoo.com). You need to login using the username instead of the email address. If you forgot the password, you can simply reset it in the login menu. 

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    Answered by LEnita1 on January 11, 2017 at 05:45 PM
    Thank you so much!
    Best Always,
    Lindsay Enita