My account was downgraded recently-need to know why?

  • Profile Image
    atmosfx
    Asked on January 11, 2017 at 01:36 PM

    I want to check who requested the change?

     

    Thanks!

  • Profile Image
    Jeanette
    Answered on January 11, 2017 at 06:04 PM

    You had an old active subscription with the Premium plan, that was never canceled. The system tried to charge the old card on file and deactivated the account which triggered the downgrade.

    So please accept our apologies for the inconvenience. The account is back to Silver as it should be.

  • Profile Image
    atmosfx
    Answered on January 11, 2017 at 06:45 PM
    -- Please reply above this line --
    Hello ,
    Thank you for contacting AtmosFX Support. Customer satisfaction is
    very important to us.
    AtmosFX has received a lot more attention, and consequently, more
    support emails this year. We ask for your patience as we try to answer
    everyone's questions in the order they were received.
    Please do not send multiple requests unless necessary, as doing so
    pushes your ticket to the back of the support queue and will delay you
    getting a response.
    It might be helpful to review our online FAQ [1] if you haven't
    already. We are constantly making updates and adding new information!
    For general help with downloading digital decorations, check out
    our Quick Reference Guide  [2]
    We look forward to helping you have a great decorating season!
    Sincerely,
    The AtmosFX Support Team
    DIGITAL DECORATIONS® FOR EVERY OCCASION
    Follow us for the latest AtmosFX news
    Website [3] | Facebook [4] | Twitter [5] | YouTube [6]
    | Newsletter [7]
    Links:
    ------
    [1] http://atmosfx.com/blogs/support
    [2]
    http://www.mediafire.com/view/sj81kwyxd9k9c75/AtmosFX_Digital_Downloads_Quick_Reference_Guide.pdf
    [3] http://atmosfearfx.com/
    [4] http://facebook.com/atmosFEARfx
    [5] http://twitter.com/#!/atmosFEARfx
    [6] http://www.youtube.com/atmosfearfx
    [7] http://eepurl.com/jgeHP
    ...