- atmosfxAsked on January 11, 2017 at 01:36 PM
I want to check who requested the change?
- JotForm Support ManagerJeanetteAnswered on January 11, 2017 at 06:04 PM
You had an old active subscription with the Premium plan, that was never canceled. The system tried to charge the old card on file and deactivated the account which triggered the downgrade.
So please accept our apologies for the inconvenience. The account is back to Silver as it should be.
- atmosfxAnswered on January 11, 2017 at 06:45 PM-- Please reply above this line --
Thank you for contacting AtmosFX Support. Customer satisfaction is
very important to us.
AtmosFX has received a lot more attention, and consequently, more
support emails this year. We ask for your patience as we try to answer
everyone's questions in the order they were received.
Please do not send multiple requests unless necessary, as doing so
pushes your ticket to the back of the support queue and will delay you
getting a response.
It might be helpful to review our online FAQ  if you haven't
already. We are constantly making updates and adding new information!
For general help with downloading digital decorations, check out
our Quick Reference Guide 
We look forward to helping you have a great decorating season!
The AtmosFX Support Team
DIGITAL DECORATIONS® FOR EVERY OCCASION
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