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    Form Encryption: Data from text boxes with input mask not being properly encrypted.

    Asked by hikade on January 11, 2017 at 01:42 PM

    Hi there,


    We seem to be seeing errors on entered info with numbers.  For example, dates are coming across as 97/78/5178 and other information regarding numbers is generally incorrect.  Any ideas why?



    Page URL:

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    JotForm Support

    Answered by Chriistian on January 11, 2017 at 06:55 PM

    Hi there,

    In your form, you are using TextBox fields with masks for date entries such as the one shown below. This enables your users to enter invalid dates.

    I would suggest you use our DateTime field for collecting dates.


    If the problem persists, can you please send us a screenshot of you submissions page. Your form is currently encrypted and we are not able to view your submissions.


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    Answered by hikade on January 11, 2017 at 07:05 PM

    I've tested it about 20 times and the data is coming back different from what I enter.  I assume the encryption has something to do with it.

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    JotForm Support

    Answered by Chriistian on January 11, 2017 at 09:32 PM

    I cloned your form and sent a couple of test submissions. The dates submitted through the textbox fields aren't appearing properly on the encrypted form.

    This may be due to having an input mask in the textbox field. Removing the input mask in the Textbox field should resolve the issue.

    For collecting dates properly, I recommend using the Date field instead of the textbox. You can use the Lite Mode feature to have the date field in a single box. By using the date field, you will not need to add an input mask for the dates.

    To enable this, click the gear icon of the date field.

    Then select options and scroll down to turn on "Lite Mode".

    As seen in the example below, the dates entered in the date field have the proper validations and appear properly in the submissions.

    If you need further assistance, please let us know.

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    Answered by hikade on January 12, 2017 at 02:27 PM

    This issue looks like it's been an ongoing bug that was said to have been fixed before:



    Is this an open bug that can be fixed?  If not, I suggest you update your guides to say that input masks cannot be used on encrypted forms.


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    JotForm Support

    Answered by Kevin_G on January 12, 2017 at 05:40 PM

    I will forward this thread to our second level in order to let our developers know about this, the encryption feature should work even when the mask option has been enabled in the text box; however, at moment it does not. 

    We will let you know as soon as we get updates regarding this. 


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    JotForm Support

    Answered by Scott on January 13, 2017 at 10:46 AM

    Hey Eric,

    This is fixed now. Can you try it again and let us know please?


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    Answered by hikade on January 13, 2017 at 03:04 PM

    Hi Scott,

    Everything looks good.  Thanks for the quick resolution.

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    JotForm Support

    Answered by Scott on January 13, 2017 at 03:13 PM

    Thanks for confirming this Eric.

    Let us know if you ever need anything else,