What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Migrate data to a nonprofit jot form account.

    Asked by johannawise on January 11, 2017 at 04:06 PM

    We are a nonprofit and see you offer a nonprofit discount. How do we either: 1) Change our existing account to a nonprofit account or (2) set up a nonprofit account and migrate the data. I need to do so today before we downgrade our existing account and lose data.

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 11, 2017 at 07:04 PM

    Hi there,

    I understand that you want to downgrade and re-upgrade again by availing of our nonprofit discount. Please apply for the discount here. Once you have submitted an application, it will be reviewed. Please make sure that it is approved before upgrading again.

    However, I just checked your account and you are currently in a discounted Bronze Yearly Special. May I just warn you that your current plan is also discounted and if you are planning to re-upgrade to the same plan (Bronze Yearly), you will be having the same benefit and discount, just as your current plan.

    Regards.

  • Profile Image

    Answered by johannawise on January 11, 2017 at 07:26 PM

    I am not given an option to maintain a discounted plan. I am only given the full price when I try to renew. 

  • Profile Image

    Answered by johannawise on January 11, 2017 at 07:45 PM
    Greetings Chriistian:
    I paid $79/year for the Bronze plan last January. Today, when I tried to sign up for an additional year of the same plan, I was only offered the full price of $190/year. I do not see the discount of which you speak.That’s why I applied for the nonprofit discount.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 11, 2017 at 09:45 PM

    You are still subscribed to the discounted Bronze yearly special so you do not need to upgrade again. Your special Bronze Yearly subscription will auto-renew on January 13th, 2017. During that date, you will be automatically charged for the discounted Bronze plan. Please make sure that your card has the proper funds so that your subscription will auto-renew successfully.

    Please note that if you decide to cancel the current subscription or upgrade to a higher plan, you will not be able to avail the discounted Bronze Yearly special again.

    If you need further assistance, please let us know.
    Regards.