What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I purchased a design but can't find it

    Asked by Lleidner on January 11, 2017 at 04:53 PM


    I purchased a design for $2.00. I cannot find the design.

    Also, I just started getting fraudulent charges on my credit card today after using this card for the purchase.

    Laurel Leidner

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 11, 2017 at 09:52 PM

    The charge is being processed by a third party payment integration not us, so you should contact the owner of this theme.

    Can you please let us know what is the name or link of this theme? We might try to help you, but please have in mind that Jotform does not handle the payments to theme owners.