What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Authorize.net: Payment gateway no longer working

    Asked by ducartours on January 11, 2017 at 04:59 PM

    Hello, Can you tell me why our Authorize.net payment gateway is no longer working?

    Page URL:

  • Profile Image

    Answered by ducartours on January 11, 2017 at 05:37 PM

    and when I try in sandbox mode I get this message ...

  • Profile Image

    Answered by ducartours on January 11, 2017 at 07:43 PM

    The gateway was working fine until recently. I have verified with Authorize.net that everything is working on their end. 

  • Profile Image
    JotForm Support

    Answered by amy on January 12, 2017 at 02:43 AM


    I cloned your form in order to test it on my end. I cannot replicate your issue in my cloned form. I would like to recommend you to remove your authorize.net integration and integrate it with your form again. 

    Another point I would like to remark that to use your authorize.net in sandbox mode, you will need to create a Sandbox account at https://developer.authorize.net/hello_world/sandbox/. Please note that your API login and Transaction Key are also not the same as the Sandbox Mode on your live account. We have a user guide which is related to sandbox mode. 

    Would you please review the .gif image that is associated with my cloned form which is in sandbox mode.

    If your problem persists, please let us know.

    Thank you!

    Kindest Regards.