Authorize.net: Payment gateway no longer working

  • ducartours
    Asked on January 11, 2017 at 4:59 PM

    Hello, Can you tell me why our Authorize.net payment gateway is no longer working?

    Page URL: https://www.jotform.com//?formID=61926670815159
  • ducartours
    Replied on January 11, 2017 at 5:37 PM

    and when I try in sandbox mode I get this message ...Authorize Screenshot 20

  • ducartours
    Replied on January 11, 2017 at 7:43 PM

    The gateway was working fine until recently. I have verified with Authorize.net that everything is working on their end. 

  • amy
    Replied on January 12, 2017 at 2:43 AM

    Hi,

    I cloned your form in order to test it on my end. I cannot replicate your issue in my cloned form. I would like to recommend you to remove your authorize.net integration and integrate it with your form again. 

    Another point I would like to remark that to use your authorize.net in sandbox mode, you will need to create a Sandbox account at https://developer.authorize.net/hello_world/sandbox/. Please note that your API login and Transaction Key are also not the same as the Sandbox Mode on your live account. We have a user guide which is related to sandbox mode. 

    Would you please review the .gif image that is associated with my cloned form which is in sandbox mode.

    Authorize Screenshot 20

    If your problem persists, please let us know.

    Thank you!

    Kindest Regards.