What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifications

    Asked by jasonbradley on January 11, 2017 at 06:54 PM

    Hi Jotfrom,

    As clients complete forms on my web site, I'm not getting email notifications that a form has been submitted.

    Please help.

    Thanks, Jason

    Page URL:

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    JotForm Support

    Answered by John_Benson on January 12, 2017 at 01:31 AM

    I checked your forms and the email recipient is not in our bounce list anymore. Here's the email logs:

    Your now successfully receiving email notifications. Please check this guide to learn more about: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Also, please check your spam folder and if you see JotForm mails mark it as not a spam.

    If you have any questions or other concerns, please contact us again. Thank you.