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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Emails not being received for email notification

    Asked by ryantasz on January 11, 2017 at 07:07 PM


    Is it possible to check my account to see if emails are on a bounce back list? 


    Thank you!


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    Answered by Ian on January 11, 2017 at 10:32 PM

    Yes it is possible to check if the emails are in bounce list and you can remove it yourself from bounce list by following the instructions provided at :


    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as ""old"", ""rejected"" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :


    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form


    Let us know if you have more questions regarding the same