What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Valor cobrado esta errado.

    Asked by censPavuna on January 11, 2017 at 08:37 PM

    Boa noite,

    Recebi em meu perfil uma promoção de 50% de desconto nos preços dos pacotes UPGRADE BRONZE. Então atualizei para  o pacote Bronze, Porém ao receber o recibo de confirmação de pagamento o valor cobrado foi de $19,00 e não $9,50.

    Gostaria que o valor cobrado pelos Srs. Seja acertado para os $9,50 – valor promocional apresentado



    Ronald de Castro

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    JotForm Support

    Answered by Chriistian on January 12, 2017 at 02:28 AM


    Please allow me to inform you that the 50% discount was for Yearly and Bi-yearly plan. But since you try to upgrade for the Bronze Monthly subscription, it was charged as the regular price because the 50% discount was not available for monthly plans.

    The 50% discount for Yearly and Bi-yearly plan is no longer available anymore, so you cannot take advantage of the offer.