What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Follow up on an incomplete payment

    Asked by honeyroot on January 11, 2017 at 09:09 PM


    Is there a way for a person to follow up on their submission after something has been marked "Incomplete Payment", or do they need to start the process over from the start?

    Thank you!

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    JotForm Support

    Answered by John_Benson on January 12, 2017 at 02:34 AM

    Once you click the complete submission the incomplete payment, it will be treated as a regular submission and not a payment submission. Please check this guide: How-to-view-incomplete-payments.

    If you're using PayPal, check this guide for incomplete payments: Paypal-Incomplete-Payments-FAQ.

    Let us know if you have any questions. We'll be glad to assist you.