Follow up on an incomplete payment

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    honeyroot
    Asked on January 11, 2017 at 09:09 PM

    Hello,

    Is there a way for a person to follow up on their submission after something has been marked "Incomplete Payment", or do they need to start the process over from the start?

    Thank you!

  • Profile Image
    John_Benson
    Answered on January 12, 2017 at 02:34 AM

    Once you click the complete submission the incomplete payment, it will be treated as a regular submission and not a payment submission. Please check this guide: How-to-view-incomplete-payments.

    If you're using PayPal, check this guide for incomplete payments: Paypal-Incomplete-Payments-FAQ.

    Let us know if you have any questions. We'll be glad to assist you.