- honeyrootAsked on January 11, 2017 at 09:09 PM
Is there a way for a person to follow up on their submission after something has been marked "Incomplete Payment", or do they need to start the process over from the start?
- JotForm SupportJohn_BensonAnswered on January 12, 2017 at 02:34 AM
Once you click the complete submission the incomplete payment, it will be treated as a regular submission and not a payment submission. Please check this guide: How-to-view-incomplete-payments.
If you're using PayPal, check this guide for incomplete payments: Paypal-Incomplete-Payments-FAQ.
Let us know if you have any questions. We'll be glad to assist you.