My incorrectly in your bounce list

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    Derrek
    Asked on January 11, 2017 at 10:14 PM

    i keep getting a message that my email is in your bounce list.  However I know for a fact that the email I have on file is a good one.  It is the one I use for my business and has been working as the main email contact for my JotForm communication for well over a year until recently.  How can this be resolved?

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    Ian
    Answered on January 12, 2017 at 02:58 AM

    First of all, you can remove your email id from Bounce list by following the instructions provided at :

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as ""old"", ""rejected"" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

     

    Let us know if you have more questions regarding the same