What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My incorrectly in your bounce list

    Asked by Derrek on January 11, 2017 at 10:14 PM

    i keep getting a message that my email is in your bounce list.  However I know for a fact that the email I have on file is a good one.  It is the one I use for my business and has been working as the main email contact for my JotForm communication for well over a year until recently.  How can this be resolved?

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    Answered by Ian on January 12, 2017 at 02:58 AM

    First of all, you can remove your email id from Bounce list by following the instructions provided at :


    This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as ""old"", ""rejected"" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :


    If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form


    Let us know if you have more questions regarding the same