What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is not saving my changes

    Asked by pillowsforpointes on May 29, 2012 at 03:05 PM

    I created a form and updated it and save it. The form looks great but when I preview it or use the link the form does not have my changes. The funny thing is that my imported photos appear but the fields are not up to date.


    See attached snapshot. Its missing Store Name


    Here is the link


  • Profile Image

    Answered by AtacanC on May 29, 2012 at 04:13 PM

    We apologize for any inconvenience this may have caused you. Do you mean this field below? Because i was able to see it.

    Can you please change your forms URL from http://form.jotform to http://www.jotform and try again? Clearing your browser's cache would be good too.

  • Profile Image

    Answered by pillowsforpointes on June 04, 2012 at 01:42 PM
    No the store and account names are missing. They show up in my template
    but when I use the link in my newsletter and click on it they are
    I tried the new link as you suggested and I tried a different browser.
  • Profile Image

    Answered by pinoytech on June 04, 2012 at 01:52 PM


    I've check your form and I found that you created a conditions of Store Name field and Account # field. Can you please take a look on your conditions because some of the condition including said fields is not complete?

    Hope this help and if you need further assistance, feel free to contact us again anytime.

    Thank you!