What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment cancellation.

    Asked by ttonchev on January 12, 2017 at 02:43 AM

    Dear JotForm Support, 

    i was totally surprise to see that you charge my card again after i got an email from you that say i need to upgrade my billing info or i will be downgraded.




    "Dear ttonchev, 

    We have been unable to collect the payment for your subscription. 

    To keep your account active please log in to your account and update your billing details within the next 7 days or your subscription will be cancelled. 
    SUBSCRIPTION INVOICE - 2017-01-07 

    Email: toncho.tonchev@agapebg.org 
    Plan: Bronze 
    Amount Due: 19.00 (USD) 

    This covers usage between 2017-01-07 and 2017-02-07 

    Thank you 
    JotForm Team 

    http://www.jotform.com/ "





    I when to my billing information and try to remove my bank card from there but the system do not give me option. I deside then that because of the message above since you were not able to charge my card again this mean you not will be charging my card when i have money in it. 


    I do not want to pay more for the BRONZE subscription, since i can use starter for the non-profit purposes. 


    I want to request downgrade and for my last charge of $19 to be refunded. 

    Thanks for your understaging. 

    Toncho Tonchev



  • Profile Image
    JotForm Support

    Answered by Chriistian on January 12, 2017 at 05:13 AM

    Apologies for the inconvenience.

    As per request we will downgrade your account back to Free and we will issue a refund. Please wait for 5 to 7 days to reflect it to your account.

    If you need further assistance, please let us know.