What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    BT in the UK refuse to add domains to a white list. They claim that they do not support a white list. How can I stop them bouncing your emails

    Asked by Blencathra on January 12, 2017 at 04:43 AM
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    JotForm Support

    Answered by Nik_C on January 12, 2017 at 06:10 AM

    We're sorry for this inconvenience.

    I checked your email in our logs and I saw that your email was in our Bounce list but it was removed, so I couldn't see the reason for email bouncing. Anyhow, in order to prevent such problems in future, please check this guide and add our sending emails to your contact list: noreply@jotform.com and noreply@formresponse.com.

    Hope this helps.

    If you have any further questions, please let us know.

    Thank you!