What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    delayed? emailes

    Asked by RachelMM on January 12, 2017 at 06:04 AM

    Hi you send a test email through my website www.kidsentertainmentagency.com yesterday and then emailed me saying it was sent at 16.27. My email says it was received at half past 1. Please see screenshot attached. There is definitely something wrong here. 



  • Profile Image
    JotForm Support

    Answered by Mike_G on January 12, 2017 at 09:32 AM

    I believe you are referring to the test submission that one of my colleagues, Seth, have mentioned in this thread:


    Base on Seth's reply, the submission was probably sent half-past 8 in the morning since his reply was posted 08:39 AM EST (Support Forum time).

    And the time in the email you receive is, probably, the time in your location (Ireland).

    If that is correct then there is no delay, since  8:30 AM EST is 01:30 PM in Ireland.

    I hope that helps explain it. If you have other questions, please feel free to contact us again anytime.

    Thank you.