What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not getting emails of submissions from our forms

    Asked by Juliechester on January 12, 2017 at 06:39 AM



    We have a couple of forms on our websites and we used to get emails whenever we got a submission but they seem to have stopped, are you having problems or is there another issue with this.




    Robert Davies-Litherland

    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on January 12, 2017 at 07:57 AM


    I checked the email address and found it included in the bounce list due to the following error:

    Reason(s) :
    X-Postfix; unable to look up host

    I have now removed the email from the bounce list. Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please let us know if you have questions.