Not getting emails of submissions from our forms

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    Juliechester
    Asked on January 12, 2017 at 06:39 AM

    Hi

     

    We have a couple of forms on our websites and we used to get emails whenever we got a submission but they seem to have stopped, are you having problems or is there another issue with this.

     

    Thanks

     

    Robert Davies-Litherland

  • Profile Image
    liyam
    Answered on January 12, 2017 at 07:57 AM

    Hello,

    I checked the email address and found it included in the bounce list due to the following error:

    sales@chesterhobbystore.com
    Reason(s) :
    X-Postfix; unable to look up host

    I have now removed the email from the bounce list. Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Please let us know if you have questions.