Multiple subscriptions issue.

  • Profile Image
    regesspa
    Asked on January 12, 2017 at 07:43 AM

    Hello,
    I have noticed that in some months, most tariff plans were billed in the same month:

    2016-07-23    $19.95
    2016-07-01    $99.00
    2016-06-30    $39.00
    2016-06-23    $19.95
    2016-06-01    $99.00
    2016-05-30    $39.00
    2016-05-23    $19.95
    2016-05-01    $99.00
    2016-04-30    $39.00
    2016-04-23    $19.95
    2016-03-31    $99.00
    2016-03-30    $39.00
    2016-03-23    $19.95

     

    thanks

  • Profile Image
    seth
    Answered on January 12, 2017 at 08:29 AM

    Hello,

    I am escalating your issue to our managers. You will be notified via this thread.

    Regards.

  • Profile Image
    seth
    Answered on January 16, 2017 at 01:59 AM

    Hello, We have checked your record and you are now on the gold plan. All the payments belonging to your duplicate subscriptions were refunded.

    Please contact us for your further queries.

    Regards.