What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Multiple subscriptions issue.

    Asked by regesspa on January 12, 2017 at 07:43 AM

    Hello,
    I have noticed that in some months, most tariff plans were billed in the same month:

    2016-07-23    $19.95
    2016-07-01    $99.00
    2016-06-30    $39.00
    2016-06-23    $19.95
    2016-06-01    $99.00
    2016-05-30    $39.00
    2016-05-23    $19.95
    2016-05-01    $99.00
    2016-04-30    $39.00
    2016-04-23    $19.95
    2016-03-31    $99.00
    2016-03-30    $39.00
    2016-03-23    $19.95

     

    thanks

  • Profile Image
    JotForm Support

    Answered by seth on January 12, 2017 at 08:29 AM

    Hello,

    I am escalating your issue to our managers. You will be notified via this thread.

    Regards.

  • Profile Image
    JotForm Support

    Answered by seth on January 16, 2017 at 01:59 AM

    Hello, We have checked your record and you are now on the gold plan. All the payments belonging to your duplicate subscriptions were refunded.

    Please contact us for your further queries.

    Regards.