Why is my e-mail address always in your bounce list?

  • Profile Image
    andyhaigh
    Asked on January 12, 2017 at 08:13 AM

    Why does my own email keep being placed on your Bounce List. I remove it but it keeps doing it again. I have other email addresses which are randomly placed on the list so I have no way of knowing if the submissions are being forwarded to the right recipient.

  • Profile Image
    amy
    Answered on January 12, 2017 at 08:32 AM

    Hello,

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues. How to Setup SMTP for a Form 

    If you need further assistance, please let us know.

    Kindest Regards.