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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my e-mail address always in your bounce list?

    Asked by andyhaigh on January 12, 2017 at 08:13 AM

    Why does my own email keep being placed on your Bounce List. I remove it but it keeps doing it again. I have other email addresses which are randomly placed on the list so I have no way of knowing if the submissions are being forwarded to the right recipient.

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    JotForm Support

    Answered by amy on January 12, 2017 at 08:32 AM


    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues. How to Setup SMTP for a Form 

    If you need further assistance, please let us know.

    Kindest Regards.