Why dates disappear after the form is submitted?

  • Profile Image
    Chapatti
    Asked on January 12, 2017 at 09:32 AM

    My form consists of a few pages. Some of them contains date fields which needs to be filled. If i fill one of this date fields and I submit it shows on my submission form, but when i edit my submission and on another page complete a date field it clears my previous date fields and removes it from my submission form.

     

     

    PLEASE HELP???

  • Profile Image
    liyam
    Answered on January 12, 2017 at 11:37 AM

    Hello Chapatti,

    I noticed that you have a lot of date-time fields in your form and doing a number of tests did not yield any problem on my end. Would it be possible that the field you're looking for has been confused with another one? Would you care to share a bit more detail such as the exact field in issue so we can do similar tests? 

    We'll look forward to your response.

    Thanks.

  • Profile Image
    Chapatti
    Answered on January 13, 2017 at 12:51 AM

    Hi Liyam,

     

    On the page that states Dispatch Page, if I complete the time dispatch and I submit the form it shows the time dispatched on my submissions. But when I edit my submission and I fill a time in on the "field called last time followed" up and I submit it clears the time field that states " Time of Dispatch" in my submissions form.

  • Profile Image
    Chapatti
    Answered on January 13, 2017 at 02:20 AM

    Hi Liyam,

     

    After your test it seems that I have lost my integration with google sheets. I can see it is linked but my sheet is not updating at all. Therefore I have to now unlink my intergration and start all over again.

     

    I have managed to work around my problem to get it fixed, but I would please request that no further test is being run from your side as I cannot afford the form to loose integration again.

     

    Kind Regards

  • Profile Image
    olivia
    Answered on January 13, 2017 at 06:03 AM

    Hi,

    We are sorry for the inconvenience. First of all, we had some changes in Google Spreadsheet Integration and the reason of the problem in your integration was related with this, not related with Liyam's tests. It is just a coincidence. 

    Your existing integrations will not work now. You need to re-integrate them. In this case, all your old submissions and new submissions will go to a new spreadsheet, not existing one.

    If you need any other details, please feel free to let us know.

    Thank you.

  • Profile Image
    Chapatti
    Answered on January 15, 2017 at 08:43 AM

    Hi There,

     

    I am still experiencing the same issue.

    On the page that states Dispatch Page, if I complete the time dispatch and I submit the form it shows the time dispatched on my submissions. But when I edit my submission and I fill a time in on the "field called last time followed" up and I submit it clears the time field that states " Time of Dispatch" in my submissions form.

     

    Basically when I want to edit my submission, the fields that was previously filled in is now blank.

  • Profile Image
    Nik_C
    Answered on January 15, 2017 at 01:37 PM

    Please try to switch Clear Hidden Field Values to Don't clear in Preferences page:

    Also, it could be related to the condition that inserts the data in that field:

    So it could be that on edit that condition is not fulfilled and that's why field is empty.

    We'll wait for your response.

    Thank you!

  • Profile Image
    euromedia24
    Answered on January 15, 2017 at 02:24 PM

    WHY i DO NOT GET ANSWER FOR MY POST I CANT TO USE MY FORMS AND ACCOUNT !!!!

    https://www.jotform.com/answers/1034993-my-form-not-found-URGENT#0

     

    WHERE IS THE SUPPORT !!!

     

  • Profile Image
    Nik_C
    Answered on January 15, 2017 at 03:46 PM

    @euromedia24

    Please use the thread you indicated, for your reference so we avoid any confusion. I see that my colleague already responded and the issue is solved.

    Thank you for your understanding.