Why dates disappear after the form is submitted?

  • Chapatti
    Asked on January 12, 2017 at 9:32 AM

    My form consists of a few pages. Some of them contains date fields which needs to be filled. If i fill one of this date fields and I submit it shows on my submission form, but when i edit my submission and on another page complete a date field it clears my previous date fields and removes it from my submission form.

     

     

    PLEASE HELP???

  • liyam
    Replied on January 12, 2017 at 11:37 AM

    Hello Chapatti,

    I noticed that you have a lot of date-time fields in your form and doing a number of tests did not yield any problem on my end. Would it be possible that the field you're looking for has been confused with another one? Would you care to share a bit more detail such as the exact field in issue so we can do similar tests? 

    We'll look forward to your response.

    Thanks.

  • Chapatti
    Replied on January 13, 2017 at 12:51 AM

    Hi Liyam,

     

    On the page that states Dispatch Page, if I complete the time dispatch and I submit the form it shows the time dispatched on my submissions. But when I edit my submission and I fill a time in on the "field called last time followed" up and I submit it clears the time field that states " Time of Dispatch" in my submissions form.

  • Chapatti
    Replied on January 13, 2017 at 2:20 AM

    Hi Liyam,

     

    After your test it seems that I have lost my integration with google sheets. I can see it is linked but my sheet is not updating at all. Therefore I have to now unlink my intergration and start all over again.

     

    I have managed to work around my problem to get it fixed, but I would please request that no further test is being run from your side as I cannot afford the form to loose integration again.

     

    Kind Regards

  • Özlem JotForm Developer
    Replied on January 13, 2017 at 6:03 AM

    Hi,

    We are sorry for the inconvenience. First of all, we had some changes in Google Spreadsheet Integration and the reason of the problem in your integration was related with this, not related with Liyam's tests. It is just a coincidence. 

    Your existing integrations will not work now. You need to re-integrate them. In this case, all your old submissions and new submissions will go to a new spreadsheet, not existing one.

    If you need any other details, please feel free to let us know.

    Thank you.

  • Chapatti
    Replied on January 15, 2017 at 8:43 AM

    Hi There,

     

    I am still experiencing the same issue.

    On the page that states Dispatch Page, if I complete the time dispatch and I submit the form it shows the time dispatched on my submissions. But when I edit my submission and I fill a time in on the "field called last time followed" up and I submit it clears the time field that states " Time of Dispatch" in my submissions form.

     

    Basically when I want to edit my submission, the fields that was previously filled in is now blank.

  • Nik_C
    Replied on January 15, 2017 at 1:37 PM

    Please try to switch Clear Hidden Field Values to Don't clear in Preferences page:

    Why dates disappear after the form is submitted? Image 1 Screenshot 30

    Also, it could be related to the condition that inserts the data in that field:

    Why dates disappear after the form is submitted? Image 2 Screenshot 41

    So it could be that on edit that condition is not fulfilled and that's why field is empty.

    We'll wait for your response.

    Thank you!

  • euromedia24
    Replied on January 15, 2017 at 2:24 PM

    WHY i DO NOT GET ANSWER FOR MY POST I CANT TO USE MY FORMS AND ACCOUNT !!!!

    https://www.jotform.com/answers/1034993-my-form-not-found-URGENT#0

     

    WHERE IS THE SUPPORT !!!

     

  • Nik_C
    Replied on January 15, 2017 at 3:46 PM

    @euromedia24

    Please use the thread you indicated, for your reference so we avoid any confusion. I see that my colleague already responded and the issue is solved.

    Thank you for your understanding.