- SpectrumHMAsked on January 12, 2017 at 09:59 AM
I keep getting a notification about my email address being a bounced back email address.
Do you know why?
- IanAnswered on January 12, 2017 at 10:45 AM
If your email notifications are not coming through, and you are getting notification about your email address being in our bounce list, then you can remove yourself from Bounce list by following the instructions provided at :
This usually happens when the messages are rejected by your email service provider. Our servers will try several times to deliver the messages for a given time-frame, but if the delivery constantly fails, it will mark it as ""old"", ""rejected"" or similar, and it will store your recipient email address in our bounce list. To prevent email bouncing related issues please read :
If the issue continues, our best recommendation to avoid email bouncing issues is to use your own SMTP settings for the sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Please observe your email activity from here on. You may also check your email activity to see the status of the email deliveries from your forms by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History
Let us know if you have more questions regarding the same