Why is my report read only

  • Profile Image
    Asked on January 12, 2017 at 10:18 AM


    I have been a Jotform user for sometime.  When I generate and download an Excel report it is read only.  It will not allow me to save it under a different name.  Please help, I have a deadline.


  • Profile Image
    Answered on January 12, 2017 at 12:16 PM

    Hello AJC,

    Are you referring to the file itself? If so that must be your MS Office or any spreadsheet program causing it to be read only such as MS Office 2010 and up having protected view status when opening the form.

    On this case, you can simply look for the bar on top and click Enable Editing button just below the tool bar, on top of the spreadsheet.

    If you have questions, please let us know.