What terms of use am I violating?

  • Profile Image
    Michael Wynter, Jr. 
    Asked on January 12, 2017 at 10:50 AM

    My account was just suspended. I understand the cause provided is 'violation of terms'. But I don't know which term(s) were violated. Please advise.

  • Profile Image
    AIDAN
    Answered on January 12, 2017 at 11:05 AM

    Hi Michael, thank you for contacting us.

    I examined your account and found out that it was suspended because your form ID 63465593320154 named "PIOS - Reservations" is collecting credit card information. This violates our terms of use, especially section "Collecting Sensitive Information".

    Please note that the proper use case related to credit card processing is through our payment integrations.

    If you have more questions or need further assistance, please let us know. Thank you.

  • Profile Image
    Michael Wynter, Jr. 
    Answered on January 12, 2017 at 12:45 PM
    Can my services be restored so I can make the changes?
    ...
  • Profile Image
    AIDAN
    Answered on January 12, 2017 at 01:04 PM

    I have removed the problematic fields from the form and reactivated your account.

    Please make sure that all your existing and future forms comply with our terms of use, to avoid having your account suspended.

    If you need further assistance please let us know. We will be happy to help. Thank you.