What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What terms of use am I violating?

    Asked by Michael Wynter, Jr.  on January 12, 2017 at 10:50 AM

    My account was just suspended. I understand the cause provided is 'violation of terms'. But I don't know which term(s) were violated. Please advise.

    Page URL:
    www.positivitydetailing.com

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    JotForm Support

    Answered by AIDAN on January 12, 2017 at 11:05 AM

    Hi Michael, thank you for contacting us.

    I examined your account and found out that it was suspended because your form ID 63465593320154 named "PIOS - Reservations" is collecting credit card information. This violates our terms of use, especially section "Collecting Sensitive Information".

    Please note that the proper use case related to credit card processing is through our payment integrations.

    If you have more questions or need further assistance, please let us know. Thank you.

  • Profile Image

    Answered by Michael Wynter, Jr.  on January 12, 2017 at 12:45 PM
    Can my services be restored so I can make the changes?
    ...
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    JotForm Support

    Answered by AIDAN on January 12, 2017 at 01:04 PM

    I have removed the problematic fields from the form and reactivated your account.

    Please make sure that all your existing and future forms comply with our terms of use, to avoid having your account suspended.

    If you need further assistance please let us know. We will be happy to help. Thank you.