What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet not updating

    Asked by brianterada on January 12, 2017 at 12:15 PM

    My data is not being updated on the google spreadsheet that I integrated. Please help.

    Page URL:
    https://drive.google.com/open?id=0Bzyb-IhMIy41VTdtczNmMktYWlB3QTFOeVI1<br/>UjBod1lPZGZV

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 12, 2017 at 02:48 PM

    I created a form and integrate it to google spreadsheet, I was not able to replicate the problem. My submission test was successful and it updates my google spreadsheet. Here's a screenshot:

    We are currently not having any issue in regards to our Google Sheets integration.

    If your spreadsheet is not updating, please try to redo the integration. Here's a guide: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet. It means that you need to remove the integration and then add it back. Please take note that a new spreadsheet will be created if you redo the integration.

    Hope that helps. Let us know if you need further assistance. Thank you.