What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form doesn't sync all information/fields with Google Docs.

    Asked by Cymone on May 29, 2012 at 05:47 PM

    My form doesn't sync all information/fields with Google Docs, but it does with Dropbox. Is there any way to fix this? 

    Page URL:
    http://www.jotform.us/Cymone/invoice

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    JotForm Support

    Answered by idarktech on May 29, 2012 at 08:37 PM

    Hi,

    Can you please try to re-integrate your form with gdocs? Just try to remove first the said integration, clear your browsers cache and then re-integrate it. See if that fixes the problem.

    Apologies for the inconveniences caused.

    Update us here is the problem still persist so that we can further assist you with this. Thank you so much!

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    Answered by Cymone on May 30, 2012 at 12:41 AM

    Hey, 

    Thanks for your help! I've re-integrated multiple times and it still doesn't work. i even recreated the fields that didn't transfer.

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    JotForm Support

    Answered by idarktech on May 30, 2012 at 04:08 AM

    Hi,

    I tried replicating this problem but I was failed to do so. I integrated your form to my gdocs account and everything works perfectly. I did received my test submissions on gdocs.

    Can you please re-integrate it one more time? This time, make it sure that you're already login to your google account before re-integrating your form.

    Try it and let me know if the problem still persist. Thanks!

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    Answered by Cymone on June 01, 2012 at 09:05 PM

    Hey,

    I tried re-integrating it again, and I even recreated the form. No luck.

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    JotForm Support

    Answered by liyam on June 02, 2012 at 01:01 AM

    Let me forward this matter to the development team.  They will look in to this as soon as they can.

    Thanks for your patience and we apologize for your inconvenience.

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    Answered by Cymone on June 03, 2012 at 06:32 PM

    Thank you both for being so helpful!