What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are our forms disappearing?

    Asked by CurtRode on January 12, 2017 at 01:40 PM

    When we use the embed code--or even the iFrame code--sometimes the forms just don't show up. Sometimes they do. It's really frustrating, and we're wondering if anyone is having this problem. If so, how'd you fix the issue? 

    Page URL:
    https://newmedia.tcu.edu/services/requests/

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    JotForm Support

    Answered by Jan on January 12, 2017 at 04:33 PM

    Are you still experiencing this problem? There was a similar issue wherein the form is loading slow for some users. However, the issue is already resolved.

    Upon checking your webpage, I was able to verify that it is working properly. There are no errors in the Console as well.

    Let me clear your form cache so that your forms will be refreshed from our servers.

    If the issue persists, let us know. Thank you.