Form does not load completely.

  • ashtutors
    Asked on January 12, 2017 at 1:58 PM

    Hi. 

    I've a couple of issues that have appeared on my form:

     

    1. The first page of the form starts loading, then hangs. You can see all the page, but the loading never fully stops.

     

    2. From a mobile device, the field 'address' - which is supposed to give suggestions in a drop down, only works from a desktop. It won't accept inputs and keeps coming up with an error, as though the field hasn't been completed. Therefore the form can't currently be sent via mobile.

     

    Many thanks.

     

    Geoff

    Page URL: https://form.jotformeu.com/62844560641356
  • David JotForm Support Manager
    Replied on January 12, 2017 at 5:09 PM

    1) I just checked your form, and did not see anything keeping loading, all pages were completely loaded:

    Form does not load completely Screenshot 20

    2) On regards of your issue in mobile device, it will be addressed on a separate thread here: https://www.jotform.com/answers/1033188 

    Let us know if you need more help.

  • ashtutors
    Replied on January 13, 2017 at 2:47 AM

    Thanks for that.

     

    Yes also is loading fine for me now - must have been a server-side issue.