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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form does not load completely.

    Asked by ashtutors on January 12, 2017 at 01:58 PM


    I've a couple of issues that have appeared on my form:


    1. The first page of the form starts loading, then hangs. You can see all the page, but the loading never fully stops.


    2. From a mobile device, the field 'address' - which is supposed to give suggestions in a drop down, only works from a desktop. It won't accept inputs and keeps coming up with an error, as though the field hasn't been completed. Therefore the form can't currently be sent via mobile.


    Many thanks.



    Page URL:

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    JotForm Support

    Answered by BDAVID on January 12, 2017 at 05:09 PM

    1) I just checked your form, and did not see anything keeping loading, all pages were completely loaded:

    2) On regards of your issue in mobile device, it will be addressed on a separate thread here: https://www.jotform.com/answers/1033188 

    Let us know if you need more help.

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    Answered by ashtutors on January 13, 2017 at 02:47 AM

    Thanks for that.


    Yes also is loading fine for me now - must have been a server-side issue.